Frequently Asked Questions
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Q: How long does it take for the job to be completed?
A: It takes between 2 to 3 weeks from the date of receiving the order and we will be in contact to let you know an expected delivery date.
Please note; orders in Jan/Feb of each year will take between 4 to 6 weeks.

Q: What format do you accepted the artwork in?
A: EPS, PDF or JPGF 300-600 dpi.
All artwork must be at actual size & font/s must be converted to outlines. (Please discuss with us if you are unsure).
Redrawn artwork will be charged bewteen A$60.00 to A$100.00.

Q: How do I tell you what colour/s I require on my label?
A: The pantone (PMS) colours system is the industry standard and we require a pantone colour code from you. CMYK is not accepted. If you do not have access to Pantone swatch guide, alternatively you can send us an example swatch of the colour/s you require. (Please discuss with us if you are unsure).
We will use our system to match your colours as close as possible, and you can see the result when you order a sample of the label before the whole order produced (the sample label is free of charge if you proceed with the order).

Q: How much is the delivery fee?
A : There is no charge for each order over A$200.00.
The cost of delivery of orders under A$200 varries depending on your location. You can expect to pay between A$12.00 to A$25.00. We will outline the exact cost in your quote.

Q: How much does a sample of my label cost?
A: The cost of a sample is $25.00 which includes postage. However, if an order is placed, the $25 fee is wavered.

Q: Can we order from overseas?

A : Yes. We accept orders both domestic and overseas orders.

Q: How do I make the payment?
A: Money order, company cheque or pay direct to our bank account.

Q: Do you require a part payment before the order proceeds?
A: Yes, once you are happy with the label sample, a deposit of 50% of the total amount needs to be paid in order for the job to commence.

Q: I’m not sure what kind of label I require, can you send me samples of other labels you have done?
A: Yes, we would be happy to send you some samples to show the different types and materials available to help you make your decision.